When a company is facing a significant turnaround challenge, Solution Partners works with client leadership teams to apply a disciplined process to help clients regain and significantly grow sustained business success. The process involves synthesizing client information, identifying key strategic opportunities for improved results, and working with client teams to develop a turnaround solution (typically a combined solution). By working closely with client teams, the turnaround process creates internal ownership and commitment to the needed solution elements. As the client organization moves to implement its solution, Solution Partners teams with the client to develop an orchestration plan that helps the organization achieve extraordinary focus and results. As the turnaround is achieved, clients often retain Solution Partners support for helping the client manage ongoing change and success.
Case Study #1
SITUATION
Regional franchisees (owners/operators) of a leading quick service restaurant organization.
Restaurants in the region were facing significant deterioration in business results over several years.
Objective: To develop and execute a turnaround plan through a partnership between the parent corporation and the local owner/operators.
APPROACH
- Engaged the franchisees and regional company leadership in dialogue about how to turnaround results.
- Developed an in-depth analysis of the business to understand what was/was not working, consumer trends/needs, competitive pressures, and potential solutions.
- Presented the information to all franchisees and company leaders.
- Facilitated workshops with the owners/operators and company personnel to discuss the information and identify key issues and opportunities.
- Based on the workshop observations, the entire franchisee body and company staff identified key issue/opportunity areas to address, and assigned teams to do so.
- The teams developed specific plans to address targeted opportunity areas.
- The franchisees and regional staff adopted the plans which created a customer compelling combined solution.
- Changes were made in individual restaurants across the region leading to a dramatic change across the marketplace with consumers.
Learn More
To learn more, please contact:
Larry Chandler, Senior Partner
larry.chandler@solutionpartners.com
847-832-9063
BUSINESS IMPACT
The restaurants and the region went from consistent declines to sustained dramatic growth.
The plan became the foundation for the later turnaround of the U.S. and Asian businesses.
Testimonial |
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| “At McDonald's, we had to achieve a turnaround in the late 1990s and early 2000s. That turnaround started with a dramatic turnaround in our San Diego market which had been in severe performance distress. The distress converted to exceptional success because the owner/operators and the company created a combined solutions strategy underpinned by a renewed culture encompassing the company, the owner/operators and the suppliers. Larry Chandler of Solution Partners was instrumental in helping us with the extraordinary progress ... and he is now helping Southern California ignite another turnaround of its results.” |
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Scott Frisbie |
Case Study #2
SITUATION
A leading quick service restaurant organization.
The firm was facing significant performance issues in the US and globally.
Objective: To turn around the business and create a plan for sustainable enhanced performance.
APPROACH
- Identified the firm’s strengths/weaknesses, best practices, marketplace trends, and underlying consumer needs.
- Presented findings on the firm’s business condition and options to senior leadership. Simultaneously, the firm’s regional business research leaders were presenting similar insights to regional company and franchisee leadership.
- Based on the learnings, a solutions plan was developed by a small team under the auspices of the COO. This effort also included an orchestration plan for gaining system understanding, focus and commitment.
- Senior leadership refined and adopted the plan for communicating with and engaging the field, including the franchisees.
- Franchisee and company leadership endorsed the plan and franchisees voted almost unanimously to support it.
- The plan was executed, with close monitoring of performance and learning so needed adjustments could be made.
Learn More
To learn more, please contact:
Larry Chandler, Senior Partner
larry.chandler@solutionpartners.com
847-832-9063
BUSINESS IMPACT
The plan’s execution resulted in a decade of extraordinary growth and was one of the strongest business turnarounds in the past 50 years.
Subsequent to the U.S. turnaround, a discipline of effective information use, best practice learning, involvement with the learning, and application was used to ignite results throughout Asia.
Testimonial |
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| “During the late 1990s and early 2000s, McDonalds faced very significant business performance issues. During the successful turnaround in the early 2000s for McDonalds, Larry Chandler played an important role with actionable insights, by helping Senior Leadership develop a coherent plan that all could execute at the highest level and by helping orchestrate change across the US and then Asia. His partnership, systemic help, and organizational understanding were an invaluable part of how we turned around McDonald’s.” |
|
Mike Roberts |